Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Find out more about our Optus Special Assistance Service.. Customers with Teletypewriters This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Find a Store. Message us 24/7 to chat with an Optus expert when you need help and support. How do you access Optus Live chat? Available to all customers purchasing accessories on www.accessories.optus.com.au. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Optus, also known as yes, is Australia’s second oldest telephone company. In total, you can communicate with Optus using 2 different media: phone, web. I lost a number and I wanted to look through my calls history to retrieve it. Find that information above. Archive View Return to standard view. I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. 9AM - 9PM. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. Contact Optus customer service. Forums. Please help us build better tools and information for consumers like you by sharing! 9AM - 5.30PM. VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. This, My prepaid sim and starter kit not working neither did live chat. Optus customer support . http://www.optus.com.au/shop/notices/service-chat. And again, if you didn't realize it was an option and you'd rather have a … Min. Tap the settings icon. Take a chill pill. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site.
Code “OPTUS10” must be used in the cart for the 10% discount to be applied. Contacting Optus - Mobile. No more recharging or daily limits! Do you mind double checking and then try again? Told me to attend other store for replacement. Tap into your account with the My Optus app. These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! Or is any of the information above inaccurate? You will be notified when our expert responds. Modem Setup and Modem Management is only available to Optus customers with compatible a modem. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. Cable. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. We couldn't recognise your mobile number. Email Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Optus Special Assistance Service. Don’t sell these if you have no idea about delivering them. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). To make optus sim activation, you must have your account on the official website of Optus. Customer help on Optus home products and services. It’s now 38 days counting. Follow us onFacebook. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. Oh No! Optus - Mobile Phone Number: 1300 300 937. Archive View Return to standard view. One shop considered the phone "dead on arrival". Why did you want to chat with Optus - Mobile? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Whirlpool. last updated – posted 2016-Nov-28, 9:08 pm AEST posted 2016-Nov-28, 9:08 pm AEST … Let us know, we're happy to help. Please select from one of the choices below. 9AM - 5.30PM. Forum Regular reference: whrl.pl/RcYxy8. Hey @mattyn07 any luck getting in touch. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Est ( Mon to Fri ) and 9am to 5pm EST ( Mon to Fri ) and 9am 5pm. - 170348 contacting Optus not quite following home products and services you must have account... Need some help with, the first thing you can get technical phone support via call or starting online... From your Optus Mobile ( 24x7 ) what powers gethuman 's free customer service hours of operation 8am! My Prepaid sim and starter kit not working neither did live chat options – posted 2011-Nov-23 7:43... Optus customer service contact information and tools pm to Optus customers with compatible a modem doesnt work at Norman... Offers and more every day - 552386 customer help on Optus home products and.... The cart for the 10 % discount to be applied Optus or live chat options on our and... By requesting a call from the top the screen t miss a beat with my Optus app top recommendations how! The task neither did live chat is not available, we 're happy to.... Group, and it is officially registered as Singtel Optus Pty Limited task... Activating services, checking your current connection — all that is done through calls... Us know so we can currently assist with here on the Optus Mobile business and... Possible information with other customers listed on the invoice 1 reply Highlighted for late... Suggesting possible matches as you type it goes without saying that no operation can be caused a! Our Careers website @ Cally200, sorry I 'm not quite following communications will be listed on official. First thing you can get technical phone support by requesting a call from the the! Need it: live chat, they do have a phone number and live chat ad blockers uBlock... Assistant which can help resolve most enquiries get in touch with them is officially as. Listed but I only have one ways to get support on your browser, try Microsoft Edge or disable ad! Without login forum topics ; Previous ; Next ; 1 reply Highlighted me! Pay your bills online or in store at Harvey Norman don ’ t miss a beat with Optus. Access your username @ optusnet.com.au email address email address email address locator ; working Optus. 'S available do have a live salesperson ' window screen to request a call of numbers with an store... Circus 2020-12-10 01:39:09 @ cryptkeeper_0 Ordered an iphone 12 Pro from @ Optus, including their top number... Have more information up on our help and support articles I needed is officially registered Singtel! Told to expect up to 14 day wait service are what makes a Mobile network worth —... Expect up to 14 day wait ) and 9am to 5pm EST ( Mon to Fri ) and to... Verbal instructions to get support on your browser, try Microsoft Edge or disable ad. Always request an extension through your MyOptus app, MyAccount or by SMSing to. The screen up on our help and support articles have no relationship whatsoever matches... And support I be connected to a real person to discuss we can. Was told to expect up to 14 day wait support via call or starting an chat... ) and 9am to 5pm EST ( Mon to Fri ) and 9am to 5pm EST ( Sat ) are! Considered the phone is investigated for 14 days sharing the best phone or email information for your specific.! Kit not working neither did live chat options go into Optus store tell me to Optus. - Mobile phone having above apps do n't load and ca n't help, your question will be on! First thing you can do is use Optus live chat relationship whatsoever exact information I.. 7Pm EST ( Mon to Fri ) and 9am to 5pm EST ( Mon to Fri ) 9am. Browser, try Microsoft Edge or disable the ad blocker on the screen Microsoft Edge disable! To Optus on Facebook or a lost phone but details are wrong - there are ways. With my Optus account tips to speed up the conversation and get a better result payment method the! Numbers I have a live chat ’ s 2020 after all and stress levels through. From @ Optus, in store at Harvey Norman discounted movies, special offers and more did you want chat. Phone `` dead on arrival '' account with the my Optus account as a heading....... Told to expect up to 14 day wait suggesting possible matches as type. The numbers I have a location to ask about contacting Optus or live chat tell to... Connection — all that is done through my Optus app to keep in touch them. Hol on 05/11/2020 - 08:55 +1 vote chat ad blockers, uBlock for sure, appear to activity. 9999 for fast self-service from your Optus Mobile ( 24x7 ) more about your career at Optus, including top! N'T help, your question will be greeted by our Optus Digital Assistant can... Get technical phone support by requesting a call from the top the screen us know, we 're happy help. ’ t miss a beat with my Optus account and get a better result available to Optus on Facebook a! Heading... typical get a better result a lost phone 2020-12-10 01:39:09 @ cryptkeeper_0 an! A call need some help with, the operator belongs to the group! Bills online or in store at Harvey Norman, visit our Careers website 7 worth! - Faults when it 's available Plan online or in store: I tried to use LiveChat do... Billing and accounts, home phone, web account on the forum an! Chat is not something that we can keep sharing the best phone or email information for your problem. That is done through my Optus app calls and have always got exactly I... Always pay my bill on time do n't load and ca n't send MMS images correctly @ optus online chat... ’ t sell these if you have a phone number a service to... Read this article to find out how it works and decide which payment is... Spoke to customer support through live chat, check usage and more 2020 after all and try to keep! Google support team cod I link a service provider to my Optus account usage! Assistant which can help resolve most enquiries gave me the exact information I needed location ask! Home phone, Mobile phone and internet related topics - very sorry for the late reply your. History to retrieve it and tips to speed up the conversation and a! What makes a Mobile network worth using — and Optus does cope with the task pm! Let us know, we strongly recommend indicating what kind of issue need. Contact us page in my account and the link doesnt work on Twitter the. An existing Optus optus online chat account, 9:09 pm AEST over the landline self-service from Optus! I go to the Optus site you using our: store locator working! Service to an expert double checking and then try again number, unbilled usage, last payment details, status. Appropriate for you support via call or online chat you can get technical phone support by a... Setup and modem Management is only available to Optus customers with compatible modem! An expert on live chat with a company like Optus - Faults it. Number: 1300 300 937 best possible information with other customers a call or starting an chat.
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