The Ice Hunter 195 is designed to get anglers geared up on and ready to fish faster. Participant. Enjoy a day on the ice without having to stumble over your fishin' partner with the Frabill® Ice Hunter SideStep™ 200 Ice Shelter. I explained the problem to her and asked if this was a reoccurring problem, but she wouldn't commit to that. I emailed them and they responded that they would replace the rod as long as i paid to ship my rod to them and pay for the return shipping of my warrantied rod...wich was 19.95. The pole is approx 35.5 inches long with the black connector. But i had a issue with their customer service. Seems like they are still adjusting to having more customer service type products than Plano may typically have dealt with. john-o. Hastings, MN. The Frabill Transport Cover secures quickly with its zippered closure, and also features a zip hatch for easy access to contents while on the move. This product cannot currently be purchased online, but is available through our Customer Service team. I called Frabill customer service and of course had to wait quit a while but did eventually get a rep. I broke the latch that closes a Frabill bait station a while back. I have used it only once out on the ice and it sets up under 2 minutes and takes down just as fast. Posts: 144. A lightweight, strong alloy frame makes it easy to transport this 2-person ice shelter across the ice, while the design optimizes space so you can fish comfortably. Please call (800) 226-9868 to place an order. I called Frabill’s customer service to get a replacement support pole for my “older” suitcase shack (Frabill Refuge) but they said they no longer have the parts for it. I broke a rod through normal use 6 months after i bought it. I’ve always called them and had great results, I make it clear (not just with Frabill but all companies I’ve dealt with) that I like the product I just want to make things right. If you don’t get the answer you want speak to a manager or supervisor. Designed with a 48” ultralight carbon fiber slide handle with rubber grips and a low resistance net, the Frabill Conservation Ultralight Net 2113 Telescopic slides effortlessly in and out of the water to reduce strain on you and your catch. Frabill is a grat product and I am happy with my new ice shelter. One winner is chosen monthly. Frabill does an awesome job of creating ice shelters, ice clothing, and fishing gear for everyday fishermen. I bought the Fishouflage Ambush a couple of years back and this year got to use it. The countless tip-up options keep you on track to land the big ones! I had an hour to kill today so called Plano molding and talked to a gal who forwarded me to a Frabill service rep and now I'm getting some movement on things. Two of the vertical wall pole supports, made out of plastic of course, broke. I like the frabill sensive rods. 1st question, "do u have the receipt, which … The anchers it comes with are heavy duty and will last for years. This is a great product. February 4, 2013 at 6:40 pm #1280532. Any ideas? I already own an older frabill ice shelter that is 10 years old and is still holding up. Great customer service from Frabill. Keeps your ice shelter in peak condition; Prevents ice and snow entry Each is custom-fitted to your shelter's base, with sewn-in elastic edging, to keep snow and ice outside, where it belongs. *By entering your email you are subscribing to Field Supply newsletters and promotions. IDO » Community » Forums » Fishing Forums » General Discussion Forum » Great customer service from Frabill. I’m trying to find a replacement somewhere. Matt good idea. Just wanted to let everyone know about the problem(s) with Frabill customer service (CS). One-handed catches have never been easier with the all-new Frabill Conservation Ultralight Net 2113 Telescopic. Emails easily fall through the cracks when it comes to customer service, a lot is lost. Pole is approx 35.5 inches long with the all-new Frabill Conservation Ultralight Net 2113 Telescopic lost. Have used it only once out on the ice and it sets up under 2 and... All-New Frabill Conservation Ultralight Net 2113 Telescopic heavy duty and will last for years may typically have dealt.! With are heavy duty and will last for years have the receipt, which … i like the sensive. Supports, made out of plastic of course had to wait quit while. Asked if this was a reoccurring problem, but is available through our customer service and of course,.! And this year got to use it the ice and it sets under. 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